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Our Managed Services Offering
Embracing Complexity . Delivering Simplicity
Our Managed Services Offering
Embracing Complexity . Delivering Simplicity
Managed Services
IT Service Management (ITSM)
Our Pricing Models
Paying to keep a fully-staffed, in-house IT team can be a substantial expense for any company. The cost of recruitment, salary, benefits, and potential overtime for multiple employees is a cost that most organizations cannot afford to pay. This is why companies everywhere are making the switch to a Managed Service Provider (MSP) to handle their IT. Of course, one important question to consider is: How much do Managed IT services cost?
Client environments are very unique. As such, we do not impose the pricing model but rather select one in consultation with our clients, based on our understanding of the clients environment and circumstances. The alternatives from which we choose are listed below.
Value-based, Flat Rate
With a value-based MSP pricing model, Veritech provides all the IT services for a flat fee. Clients who want Veritech to act as a part of their IT team and manage their entire IT infrastructure often choose this option.
Per-User
It’s a simple pricing model that makes service-level agreements (SLAs) easy to interpret. Your monthly price will vary depending on the number of users you have. Prices generally vary per user per month.
Per Device
This model simplifies the user pricing structure for your different service levels and makes it easier to provide potential clients with a managed IT services price list. This pricing model charges businesses per device.
A La Carte
A La Carte pricing models allow you to tailor the exact service you need and have granular control of your IT budget. You can avoid bundling services or having to pay for things you don’t really need. For example, if your internal IT team can handle desktop and email support, you can engage Veritech to help with the patching of all your servers and 24/7 monitoring.
Tiered
This model has groups of services that are offered to clients. Veritech offers “basic,” “advanced,” or “premium” levels, and each of these tiers/groups offers various services at a flat price to clients, with “basic” being the least expensive and “premium” being the most expensive. This allows clients to upgrade or downgrade services and prices as needed.
Monitoring Only
For this pricing model, Veritech only offers monitoring and alerting services for a part of its client’s IT environment. Businesses who opt for this pricing model often want the bare minimum. With this model, Veritech charges additional fees for any service other than monitoring and alerting.
Partially Managed
This option allows you to offload some tasks like server management and helpdesk support to Veritech and handle break fix and desktop support internally. It’s an effective way to prioritize your internal IT team’s time and make sure they’re concentrating on projects that generate revenue.
Fully Managed
This is a great option for a business with limited time/resources to focus on IT. Veritech will typically handle everything from break fix to help desk, maintenance, cloud configuration & maintenance, etc. With a single point of contact (SPOC), your concerns and inquiries are adequately addressed at fair managed IT services rates.
Rapidly scale workloads based on your needs without the upfront costs and additional resources required to own and maintain physical infrastructure.
Migrating to the cloud is never as simple as flipping a switch. With our comprehensive IaaS solutions, our team will manage the hardware, networking and storage while your team focuses on your applications. Eliminate the need to invest in the equipment, facilities and specialized IT staff needed to support your evolving IT infrastructure needs and redirect your resources to support your business growth.
Our next-generation multiplatform IaaS solutions are designed to provide scalability, reliability and security for your entire IT landscape, so you can prepare for what’s next.
Only pay for the infrastructure resources you use by leveraging our IaaS. Our team of experts ensures your equipment, operating systems (OS) and security are well-equipped and up to date.
Our IaaS offering includes:
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Infrastructure monitoring
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Robust security measures, including physical and network security
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Support for entire infrastructure and legacy systems
IaaS use cases
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Testing and development – Say your organization wants to build a new application. IaaS provides a space to develop and test the application without an IT team member needing to create a dedicated server.
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Hosting websites – Putting up a website used to mean contacting a hosting company, hiring a developer and designer, and getting everything configured so the domain matched the IP address and everything was accessible via most browsers. Today, with IaaS, the hosting is built right into templates, which are paid for on a monthly basis without the upfront cost.
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Data storage and backup – IaaS helps organizations manage data when demand might suddenly increase or performance becomes unpredictable. As with testing and development, IaaS gives organizations immediate access to network capability so in the event of an outage or some other incident, data remains online and available.
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Compute capacity and data warehousing – Whether you are combing through big data sets to train AI models or executing high-capacity projects for financial modeling or scientific computation, IaaS lends you the resources you need.
The bottom line here is that no matter which business you’re in, IaaS enables you to cut right through the complexity and cost of managing networks and network infrastructure. Each solution is managed as a separate service, and the company only pays for when it needs the service.
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Software as a Service (SaaS) is software without licenses and without the maintenance hassle. Companies subscribe to our or 3rd party software on a monthly or annual subscription basis. Enterprises opting for SaaS may go through an independent software vendor (ISV), who utilizes a third-party cloud provider to host the application, or through a larger company such as Microsoft, in which the cloud provider is also be the software vendor.
Veritech as the SaaS provider manages application access, as well as the security and performance. This solution means your enterprise’s SaaS applications run on the providers’ servers, with no need to install or maintain software on-premises.
SaaS use cases
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Customer Relationship Management (CRM) – A SaaS software tool like Salesforce allows you to manage your organization’s relationships with customers in a personalized and intelligent way.
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Collaboration and connection – Whether you favour Google Workplace or Microsoft 365, SaaS is the choice of the modern team collaborating on a project. And if you need to interact with a team member in real time, there’s Slack for chat and MS Teams or Zoom for meetings.
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HR software used by organizations to manage the entire lifecycle of talent, from hiring to benefits, training and beyond.
SaaS is recommended for everyone. Organizations big and small benefit from not having to worry about lengthy implementation or being locked-in to years of maintenance, upgrades, and support contracts.
Veritech provides the following SaaS products:
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Human Resources Management
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Contract Management and Compliance
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Procurement and Supplier Management
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Election Management
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Veritech rents out a full-scale data warehouse integrated with your existing BI and analytics infrastructure on a subscription fee basis.
Veritech’s team takes on:
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Data warehouse configuration and development.
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Data warehouse integration with the existing infrastructure (data sources, BI and data analytics infrastructure).
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Data migration and data cleaning.
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Continuous support and administration of the data warehouse.
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On-demand data warehouse configuration.
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Too high DWH implementation and administration cost
DWaaS should be considered when any one of the following symptoms are experienced:
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No company-wide insights because of disparate data and data silos.
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Missed opportunities for process optimization because of poor data quality and low DWH performance.
What You Get with Data Warehouse as a Service by Veritech
1. Data warehouse configuration and development
At this stage, you acquire a customized data warehouse solution as a result of your business strategy examined together with the as-is environment – existing data sources, data management and data quality practices.
2. DWH integration
You have the solution seamlessly integrated with your existing data source systems and analytical solutions to enable in-house analytics.
3. Data migration and data cleaning
With a customized migration strategy developed for you, your data is speedily processed and transferred to the data warehouse. To ensure the migration’s success, the data is cleaned and tested for data accuracy and completeness.
4. Continuous support and administration
You benefit from continuous data administration services that ensure high data quality, integration of new data sources, high DWH performance (ETL correctness, data backups, etc.).
5. On-demand DWH configurations
Your DWH will evolve together with your business needs while showing high effectiveness and performance due to timely software optimization.
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Security-as-a-Service (SECaaS) is a cloud-based method of outsourcing your cybersecurity. Outsourced security can cover data protection, VoIP security, database security, and general network security. All of these can help an organization combat network threats, such as malware and botnets.
SECaaS is an increasingly popular data security solution for corporations because it is easier to scale as the business grows. It also makes it possible to circumvent the expense of establishing an elaborate on-premises security architecture.
Benefits of Security-as-a-Service (SECaaS)
Cost savings
Because you are subscribing to a cloud-based service, you can choose the subscription tier that fits your needs. In this way, you avoid overspending on security services that carry little or no benefit for your organization.
Access to security experts
With SECaaS, you get experienced, knowledgeable security experts, whereas if you use your in-house team, they may lack specific knowledge or be stretched so thin with other initiatives that they cannot focus on cybersecurity the way you need them to.
Latest security tools and updates
With a subscription to a SECaaS provider, you do not have to worry about whether you have the most recent tools and updates because the provider constantly installs the most recent iterations of security software. In addition, if a new tool appears on the landscape, they are more likely to be aware of it than an internal cybersecurity team.
Faster provisioning
With a SECaaS offering, you can scale up or down quickly, deploying security measures according to your needs at will. You simply tell the provider which security services you need, and they can roll them out.
Simpler in-house management
With SECaaS, you can manage who has access to which areas of your network and which applications. This way, people can be limited to using only what they need to do their jobs.
Free up resources
With SECaaS in place, your IT team, chief information officer (CIO), and chief technology officer (CTO) can focus on meeting other organizational objectives. The day-to-day management of cybersecurity events and protective measures is taken off your hands, giving your tech professionals more time to help the organization grow.
Disaster recovery as a service (DRaaS) is a cloud-based service model. It enables businesses to back up data and applications offsite for the fast recovery of business operations in the event of a local technology failure. DRaaS may be provided by a technology vendor, an IT managed service provider (MSP), or a combination of the two.
DRaaS offers advantages over traditional on-premises disaster solutions, such as the ability for companies to access data from anywhere, at any time. However, in order for disaster recovery in the cloud to be complete, DRaaS needs to be integrated with other components of the business continuity strategy.
Business continuity is impossible without disaster recovery planning. Recent years have seen an increase in the number of disasters that can devastate an IT system, including:
Business continuity and DRaaS are essential processes to ensure your business can keep running in the face of such disasters.
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Natural disasters such as hurricanes, floods, wildfires and earthquakes
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Equipment failures and power outages
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Cyberattacks
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Veritech offers Ai as a service (AIaaS) to allow its clients to incorporate AI-powered tools and capabilities into their systems. Our AiaaS is a low-risk and cost-effective model because businesses can deploy Ai without investing in resources to build and implement it from scratch.
Businesses can leverage different types of AI services depending on operational needs. Like software as a service (SaaS) business models, companies can subscribe to Veritech's AIaaS plans that provide AI for customer service tools. Here are some popular types of AIaaS and use cases.
Bots and virtual assistants
Bots and virtual assistants are types of conversational AI that use deep learning, machine learning algorithms and natural language processing (NLP) to learn from human interactions. They improve with each interaction, delivering a more natural, personalized experience over time.
Our clients typically use AIaaS solutions to deploy AI chatbots for convenient customer self-service, like troubleshooting common issues or surfacing answers to FAQs.
Adding customer service chatbots to your website, live chat and messaging platforms, mobile apps, and social media accounts allows you to meet customers where they are on their preferred channels. Additionally, service desk chatbots can provide IT support to internal teams.
Machine learning frameworks
Machine learning (ML) frameworks are cloud-based software libraries and tools that allow developers to build custom AI models. Veritech offers pre-built ML frameworks that enable businesses to easily train and deploy these AI models without the heavy spend of in-house development resources.
Application programming interfaces
Application programming interfaces (APIs) allow different software apps and systems to communicate, interact, and share information. Veritech provides APIs so businesses can seamlessly connect the systems they currently use with AI-powered tools, without building the AI models themselves. For example, businesses can integrate bots and voice assistants with their own live chat software or website without code.
Access Control as a Service (ACaaS)
Access control systems prevent unauthorized entry and enables company management to put restrictions on what premises personnel have access to depending on their role within a company. Whether we are talking about warehouse complexes, parking lots, garages , hotels, educational institutions or business centers, they all have Access Control implemented. Turnstiles, swipe cards, video intercoms and alarm systems constitute part of Access Control.
AcaaS stands for Access Control as a Service. It applies Software as a Service (SaaS) technology and, thus, is cloud-based. While all the access control hardware remains onsite, software and servers are removed from a company’s premises and are stored at Veritech's powerful data-centers. Veritech charges its clients a monthly fee on a per-door or a per-user basis.
Device as a Service (DaaS)
Device as a Service (DaaS) is the bundling and offering of management services and IT equipment — like PCs, smartphones and mobile devices — in a paid subscription. This is an alternative to purchasing these devices individually.
This model simplifies IT management by outsourcing this role to the device provider, instead of the business. DaaS also helps minimize expenses by shifting the IT budget from a capital expenditure (CapEx) model to an operating expense (OpEx) model with predictable per-user, per-month pricing.
Companies using DaaS can quickly scale up or down its devices to quickly serve shifting needs. And, organizations have more immediate access to the latest technology without having to make a substantial investment.
Each network or IT problem that goes unresolved at your business lowers productivity and frustrates your staff. For businesses that lack in-house IT support, this can quickly add up to a lot of money in losses. Even at organizations that have a well-staffed IT department, the day-to-day management of technology issues can be a costly, time-consuming drain on resources. Fortunately, there’s an easy way to solve these problems while keeping costs low.
The helpdesk at Veritech Support is staffed by friendly, knowledgeable experts who are available 24/7 to quickly resolve the IT problems your business is facing, from minor bugs and slowdowns to the major system-wide issues that can cripple productivity. We’ve developed an outstanding track-record for providing small and mid-sized companies and the public sector with highly-reliable, flat-rate help desk support.