Managed Infrastructure Services

  • Designing, deploying, optimizing, and managing a company’s entire IT infrastructure.
  • Covers servers, workstations, data centres, storage, networking, backups, and disaster recovery.

Managed Security Services

  • Firewall management, intrusion detection & prevention systems.
  • Anti-virus, anti-malware, incident response, vulnerability assessments & compliance monitoring.
  • Advanced services: SIEM, threat hunting, and security audits.

Helpdesk and Support Services

  • First-line support for users facing technical issues with software or applications.
  • Includes troubleshooting, ticket management, and resolution of common IT problems.

Network Operations Center (NOC)

  • 24/7 proactive monitoring of networks, servers and applications.
  • Real-time performance tracking, patch management, and system maintenance.
  • Prevents downtime and improves overall network health.

Managed Communication Services

  • Management of communication platforms (virtual meetings, VOIP, intranet systems).
  • Setup, configuration, monitoring, and troubleshooting of communication tools.
  • Ensures operational reliability and secure, seamless collaboration.

As IT transitions from a break/fix model to a foundation on which successful businesses are built, most internal IT teams aren’t equipped to keep up with the pace of innovation. Many organisations find themselves being reactive rather than proactive, with their systems struggling to keep up with the demands of their growing business in today’s constantly evolving digital world.

With technology advancing in the blink of an eye, relying on your in-house IT team to maintain your systems might not be sufficient. In-house IT teams might:

  • Be difficult and time-consuming to recruit, retain, and scale
  • Require massive investment to build and upskill
  • Not always be aware of upcoming technology trends and innovations
  • Not have the skills and capabilities across different technology systems and areas
  • Not have the time or inclination to drive sustained value on a day-to-day basis
  • Not always be available to solve issues as quickly as today’s digital users expect and demand

Managed Services enable organizations to have access to comprehensive IT management and consultancy services that can help strengthen their IT foundation, manage risk and compliance, and enhance competitive position. With capabilities across business application management, custom software development, workforce productivity, cloud migration, cybersecurity, and data protection, they can help make technology a competitive advantage while empowering businesses to achieve extraordinary business results.

Here are some benefits Managed Services can bring to your business:

  1. Focus on Your Core Business Objectives

Growing businesses often witness their technology needs growing. Having an in-house IT team to manage this increased workload can often be overwhelming – compelling you to assign additional responsibilities that can distract them from their core objectives. Managed Services allows you to free up your technical staff from day-to-day IT management and enable them to focus on things that matter more. Additionally, it helps fill in gaps as needed while offering a flexible service model that allows you to determine what level of service you need to keep the lights on or drive real IT transformation.

  1. Get the Skills and Expertise You Need

With new technology comes new problems and your existing IT team might not have the experience and expertise to resolve unique challenges every day. Opting for Managed Services is a great way to get the skills and knowledge you need – without spending time and money hiring skilled in-house resources. A Managed Services partner will be able to provide the skills and resources you need to support your business solutions; specialists with technical, functional, and operational skills who can keep your systems up and running, guide you on security best practices as well as unlock the full potential of your IT infrastructure.

  1. Optimize Operating Expenses

Recruiting, training, upskilling, and retaining IT resources in-house add to the IT management bill significantly. Opting for Managed Services bring down IT costs by a large margin; by providing a team of skilled resources, it eliminates the cost of hiring and training IT teams while delivering anytime, anywhere access to all the skills needed to enable effective IT management. Since skills are available on a scalable basis, you can tailor the services to meet your need and optimize your operating expenses.

  1. Scale Seamlessly

As your technology needs evolve over time, you need to be able to scale your systems to keep up with the pace of technological change. Managed Services can deliver the assistance you need to respond to the demand in real-time and scale systems up and down – based on your business requirements. By providing a gamut of services across proactive monitoring, reporting, and more, a Managed Services partner can help you prepare your systems to drive the highest levels of scalability and value.

  1. Avoid Costly Downtime

Software systems that undergo years of customization and upgrade often get increasingly difficult to maintain as well. A single millisecond of downtime for a critical enterprise system can bring the entire business down – not to mention the impact it will have on employee morale, business reputation, and customer loyalty. Managed Services help take a proactive approach to IT monitoring and management and help you act before a problem occurs. By using real-time monitoring, they help identify, diagnose, and troubleshoot problems and help avoid costly downtime.

  1. Access New Technology

Small, medium, and even large-sized companies may struggle to keep up with technological advancements. As a result, these companies often work with outdated software that can lead to vulnerabilities and poor efficiency. Managed Service Providers offer constant access to updated technology, ensuring that your software is secure and optimized for performance.

  1. Strengthen Security

Even if you’re a larger organization with a capable IT department, you shouldn’t underestimate cyber security threats. Some organizations may be spread out too thin and not have the resources to protect their IT systems from cyberattacks themselves, but a Managed Cyber Security Service can provide preventative measures and the infrastructure that can prevent attacks and aid your IT department.

  1. Enjoy 24/7 Service

Managed IT Services provide continuous support, ensuring your IT systems run smoothly around the clock. Whether it’s a minor issue or a significant problem, you can rely on them for a solution. Oftentimes you won’t even know that there was a problem because glitches and bugs are addressed immediately and continuously monitored.

  1. Have A Single Point of Contact

For many businesses, keeping track of vendors for IT equipment can be a challenging task. Managed IT Service Providers take care of hardware and software vendors, sparing you from the technical complexities and ensuring that you get the best equipment rates on the market.

  1. Leverage Cloud-Based Solutions

Cloud computing offers benefits like scalability, cost savings, and improved performance. Cloud Managed Services provide complete systems with enhanced accessibility and security, allowing for real-time access to company data across various networks and devices.

Organizations on the road to digital transformation need to have a strong foundation of IT to empower employees, enhance customer satisfaction, and outdo the competition.

Managed Services, provided by an experienced Managed Services Provider, can help you focus on your core objectives, get access to the skills and expertise they need, optimize operating expenses, enable seamless scalability, and avoid costly downtime – all while delivering reliable IT services, ensuring 24/7 compliance and security, and enabling maximum return on IT investment.

Managed IT Services

Optimizing software performance, maintaining compliance and improving overall efficiency

  • Basic Monitoring – Monitoring software performance and alerts
  • Application Management – Application Installation and updates
  • Software Support – Helpdesk support for software-related issues
  • License Management – Software license tracking and compliance
  • Integration – Integration with other software systems
  • Customization – Tailoring software to meet client-specific needs

Hardware Monitoring, Hardware Maintenance and Asset Management

  • Hardware Monitoring – Monitoring hardware performance and alerts
  • Preventative Maintenance – Regular maintenance to ensure optimal performance
  • Hardware Installation – Installation and Configuration
  • Hardware Support – Helpdesk Support for hardware-related issues
  • Hardware Replacement – Replacement or repair of faulty hardware
  • Asset Management – Tracking and management of hardware inventory

Dedicated Account Management, Fast Response Times, and Comprehensive Reporting

  • Premium Monitoring – 24/7 Monitoring with proactive issue resolution
  • Premium Support – Priority helpdesk support (24/7)
  • On-site Support – Rapid onsite support for critical issues
  • Disaster Recovery – Comprehensive disaster recovery planning and support
  • Dedicated Account Management – Dedicated account manager for personalized service

Hardware installations, network management, troubleshooting, training, repairs, onsite management, etc.

  • Onsite Diagnostics – Diagnostics and Assessment of onsite issues
  • Site Maintenance – Preventative and corrective maintenance
  • Onsite Repairs – Hardware repairs and replacements
  • Onsite Installations – Installation of new hardware, software or networks
  • Onsite Training – Training for staff on technology use and best practices
  • Project Management – Onsite project coordination

Protecting your digital assets and proactively empowering your staff through simulations and training to build cyber resilience

  • Threat Monitoring – Real-time monitoring for security threats
  • Vulnerability Scanning – Regular Scanning for system vulnerabilities
  • Incident Response – Rapid Response to security incidents
  • Firewall Management – Configuration and Management of Firewalls
  • EndPoint Protection – Antivirus, Anti-Malware and other EndPoint Security
  • Security Consulting – Security best practices and risk assessments
  • Security Awareness Training – Training users on cybersecurity proactiveness

Designed to cater to businesses looking to leverage the benefits of the cloud while ensuring smooth and secure operations.

  • Cloud Migration – Assistance with migration to the cloud
  • Cloud Infrastructure – Cloud Infrastructure setup and configuration
  • Cloud Monitoring – Monitoring of cloud infrastructure and performance
  • Cloud Security Management – Management and monitoring of cloud security measures
  • Backup and Disaster Recovery – Backup of cloud data and recovery solutions
  • Cloud Application Support – Support for cloud-based applications
  • Cloud Vendor Management – Managing relationships with cloud service vendors

We help clients set up, manage, and secure their virtual infrastructure, such as virtual machines and networks.

  • Virtual Infrastructure Setup – Virtual Infrastructure setup and configuration
  • VM Management – Monitoring, maintenance, and support of virtual machines
  • VM Security Management – Management and monitoring of virtual machine security measures
  • VM Backup and Disaster Recovery – Backup and virtual machine data and recovery solutions
  • Virtual Network Management – Virtual network management, including monitoring and support
  • Hypervisor Support – Support for hypervisor software and related infrastructure

Provides access to reliable, secure, and user-friendly tools such as email hosting, VoIP services, video conferencing, and mobile device management.

  • Email Hosting and Management – Email Hosting, management and support
  • VOIP Services – VOIP setup, configuration, and support
  • Video Conferencing Services – Video conferencing setup, management, and support
  • File Sharing and Collaboration – Secure file sharing and collaboration tools
  • Mobile Device Management – Monitoring, management, and support for mobile devices
  • Unified Communications – Integration of communication channels for streamlined experience

Monitoring, optimizing, and securing database instances.

  • Database Setup – Setup, installation, and configuration of database instances
  • Database Monitoring – Monitoring and performance management of databases
  • Database Security Management – Management and monitoring of database security measures
  • Backup and Disaster Recovery – Backup of database data and recovery solutions
  • Database Patch Management – Regular database patching to keep software up to date
  • Database Optimization – Performance tuning and optimization of database instances
  • Database Vendor Management – Managing relationships with database software vendors