Refining Our Pricing Model and Building Our Software Stack
Veritech became much more flexible in how it took its managed services to market. The tier model had its drawbacks. Regulating the levels of service for each customer became a cumbersome process, especially as the number of clients we were servicing grew. In addition, our customers increasingly found it difficult to compare multiple offerings — not only at the initial subscription stage but also when considering package upgrades.
Since 2020, Veritech has adopted a combination of all-you-can-eat pricing, break-fix pricing, per-device pricing, and per-user pricing. We arrived at this model by listening very carefully to our customers.
Building a software stack to power our MSP business was both exciting and challenging. With so many solutions available to deliver each service we offer, choosing the right ones for Veritech was no easy task. Our core stack comprises:
- Remote Monitoring and Management (RMM) software – Automates essential tasks on the client side and allows us to resolve many issues remotely, reducing the need for on-site visits.
- Professional Services Automation (PSA) tools – Boost productivity through better client management, fewer errors, and automated billing and reporting. Our PSA tools are fully integrated with our ticketing system.
- Backup and recovery systems – Robust, field-tested, and regularly reviewed to ensure resilience and data protection.