Managed IT Services
Bundles of Managed IT Services were packaged and priced for the SME market as we rolled out satellite broadband connectivity. Such bundling required a careful evaluation of our business vision and technical strengths, plus a clear view and perspective about current and future industry trends. Given our history and strengths, we leaned towards bundles that included infrastructure, data collection, data warehousing, data management, disaster recovery, network administration and business process automation. Ongoing support and device management were then overlaid on these.
Like most MSPs, Veritech started with a tiered bundling model, where the tiers were structured to provide several levels of packages with varying price points based on the scale of the services provided. Typically, a Veritech customer could get a cheap starter or “Bronze” package with basic services, followed by a costlier intermediate “Silver” package with standard services. The costliest offering was the “Gold Tier” with an advanced set of services.